Returns & Exchanges
At David Austin Roses, we stand behind the health and quality of our plants with a five-year guarantee. If you are not completely satisfied with your order or if a rose fails to grow, we are committed to providing a replacement or a full refund.
Contact Customer Support
Reach out to our gardening experts within 14 days of receipt for non-plant items, or anytime under our five-year guarantee for roses that fail to thrive.
Provide Order Details
Include your order number, photos of the plant or item in question, and a brief description of the issue to help our team assess the health of the rose.
Package Your Item
For hard goods and accessories, ensure items are unused and in their original packaging; for plant replacements, our team will advise if the original specimen needs to be returned.
Receive Refund or Replacement
Once your request is processed, we will ship a replacement during the next available planting season or issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing